Skip to main content

The best software for 3D Modelling

EXALEAD - Gather, Align and Enrich all Your Data For Organization in a Single Platform.

Exalead, Big Data

Big Data management is a bit complex process for organizations. They need to gather, align and enrich data from both internal and external to meet their end goals. What if you have a platform, where you can gather all your data.  

EXALEAD, enables organizations to gather, align and enrich Big Data—whether internal or external, structured or unstructured, simple or complex—and to deliver that information the way an organization wants to receive it. 

Improve Customer Loyalty and Engagement with EXALEAD OneCall.

Every organization values its customers the most, engaging with them, answer daily queries, providing the most accurate information, Interacting effectively, improving customer satisfaction and more. Without proper collaboration, it is a bit challenging for the sales department and customer support department. 

EXALEAD provides your contact center and sales agents with a comprehensive, 360° view of your customers and brings together the tools they need to tailor sales recommendations and leverage internal collaboration. 

With access to the right data, your agents can answer daily queries faster and provide the most accurate information. Interacting effectively with your customers increases their overall satisfaction, and greater customer engagement leads to increased sales.

Exalead, Big data, Exalead onecall

Difficulties faced by agents

  • Information scattered across different systems
  • Complicated and confusing desktops
  • Lack of communication between the various customer channels
  • Ability to provide rapid and appropriate replies in real-time 

In today’s world, how can you improve customer engagement?

  • Guarantee seamless, real-time interaction with your customers, whatever the communication channel
  • Increase productivity levels, without placing undue strain on personnel
  • Ensure that customers can obtain satisfactory information easily
  • Help agents cross-sell and upsell to your customers
EXALEAD OneCall brings together the contents of your CRM, internal data systems and Web data in a single interface and delivers all of this information to your agents in real-time. 

This true customer engagement application helps companies overcome the sales challenges of modern-day business. EXALEAD OneCall is adapted to all agents who handle customer queries and sell to customers or prospects. 

KEY FEATURES

Powerful search engine and multi-channel view of your customers
Instant access to customer events across all channels, using both structured and unstructured data sources

Timeline
Track all interactions with your customers (contract, phone, email, Web store)

Information sharing
Forward customer information to other departments to further improve the customer experience and foster collaboration between your teams

Analytics dashboard
Analyze the performances of your agents and overall business
activity

Decision support engine
Provide customers with quality recommendations in real-time from multiple data sources

Exalead, Big data, Cloud, Exalead onecall

BENEFITS

For call centers and middle/back offices
  • Reduction in costs (average call length)
  • Improved first-call resolution rate (FCR)
  • Happier customer service agents
For points of sale
  • Reduction in the average waiting time
  • Instant access to information on tablets
  • Agents can propose immediate solutions
For middle/back offices
  • Easy access to a comprehensive view of the customer
  • Improved collaboration with the front office
  • Suggested answers to questions
For websites
  • Rapid response to customer queries, providing relevant and in-context solutions
  • Natural and continuous bounce effect on in-store sales and call center traffic
  • Access to richer sources of relevant, up-to-date information
For IT Departments and Company Management
  • Multi-channel and multi-source integration
  • The non-intrusive solution, independent of back-office systems
  • New user experience - Speedy adoption
  • Improved customer loyalty and engagement
Discover for yourself how EXALEAD OneCall can help you engage more effectively with your customers and get the most out of under-utilized company data...
  • Reveal hidden information
  • Make the most of this capital to drive decisions
  • Reduce costs
  • Increase customer engagement and competitive advantage
Results achieved by an EXALEAD customer:

Exalead, Big data, Cloud, Exalead onecall

Comments

Popular posts from this blog

The best software for 3D Modelling

   CATIA powered by Dassault Systèmes’ . CATIA is the World's Leading Solution for Product Design and Experience. CATIA delivers the unique ability not only to model any product, but to do so in the context of its real-life behavior: design in the age of experience. CATIA experts have given us insight into their favorite ways to become more efficient with CATIA. Here is a top ten list of how to work smarter with CATIA V5, to address the most common challenges and to gain the best return on investment. 1. Automated Engineering 2. 3D As Master 3. Sheet Metal Design 4. Simulation-Driven Design with SFE 5. Technical Documentation with CATIA Composer 6. Electrical Engineering 7. Stamping Die Face Design 8. Plastic Injection Mold Design 9. Reverse Engineering 10. Explore the 3DEXPERIENCE platform Find us for the best prices:  CATIA | CADmarC Contact us: 9995013403,  athira@cadmarc.co   https://cadmarc.com/product-solution/dassault-systemes/catia/       ...

3DVIA HOME SPACE PLANNER: Improves Customer Satisfaction And Drive Sales

With aggressive market growth and the introduction of  IoT, Home appliance retailers are continually looking for ways and solutions to compete with their rivals in a very competitive market. Companies looking for new ways to attract prospects and improve the customer experience by making the kitchen design process easier and less time-consuming. A report from Statista says  Revenue in the Home Appliances segment to reach US$736m in 2020. Revenue is expected to show an annual growth rate (CAGR 2020-2024) of 11.3%, resulting in a market volume of US$1,131m by 2024. A range of 3D space planning applications available in the market today as competition set to grow higher and higher, retailers are looking for the best solution available out there and Dassault Systemes 3DVIA is one of the solutions.  3DVIA Home enables an automated proposal capability to automatically configure kitchens and propose all possible floor layouts. This enables users to quickly s...

3D Generative Innovator: A browser-based on-the-cloud generative modeling environment

3D Generative Innovator The 3D Generative Innovator role delivers a browser-based on-the-cloud generative modeling environment that uniquely combines graphical visual scripting and interactive 3D-modeling, with the ability to use one or the other interchangeably at any time. This role extension allows you to design any shapes and patterns using CATIA parametric modeling technology with high automation. This new, intuitive and smart approach allows creative people in Architecture, Design/Styling and Engineering to quickly design, explore and validate variations of complex, repetitive and non-regular shapes and patterns. All created geometry is available to be used in the world of detailed design and manufacture through the rich portfolio of roles on the 3DEXPERIENCE Platform. Uniquely, at any stage of the design, the user can swap freely between the graph and the interactive 3D, as these are bi-directionally dynamically sync’ed. For instance, the user can start a command ...