EXALEAD - Gather, Align and Enrich all Your Data For Organization in a Single Platform.

Big Data management is a bit complex process for organizations. They need to gather, align and enrich data from both internal and external to meet their end goals. What if you have a platform, where you can gather all your data.  

EXALEAD, enables organizations to gather, align and enrich Big Data—whether internal or external, structured or unstructured, simple or complex—and to deliver that information the way an organization wants to receive it. 

Improve Customer Loyalty and Engagement with EXALEAD OneCall.

Every organization values its customers the most, engaging with them, answer daily queries, providing the most accurate information, Interacting effectively, improving customer satisfaction and more. Without proper collaboration, it is a bit challenging for the sales department and customer support department. 

EXALEAD provides your contact center and sales agents with a comprehensive, 360° view of your customers and brings together the tools they need to tailor sales recommendations and leverage internal collaboration. 

With access to the right data, your agents can answer daily queries faster and provide the most accurate information. Interacting effectively with your customers increases their overall satisfaction, and greater customer engagement leads to increased sales.

Difficulties faced by agents

• Information scattered across different systems
• Complicated and confusing desktops
• Lack of communication between the various customer channels
• Ability to provide rapid and appropriate replies in real-time 

In today’s world, how can you improve customer engagement?

• Guarantee seamless, real-time interaction with your customers, whatever the communication channel
• Increase productivity levels, without placing undue strain on personnel
• Ensure that customers can obtain satisfactory information easily
• Help agents cross-sell and upsell to your customers

EXALEAD OneCall brings together the contents of your CRM, internal data systems and Web data in a single interface and delivers all of this information to your agents in real-time. 

This true customer engagement application helps companies overcome the sales challenges of modern-day business. EXALEAD OneCall is adapted to all agents who handle customer queries and sell to customers or prospects. 

KEY FEATURES

Powerful search engine and multi-channel view of your customers

Instant access to customer events across all channels, using both structured and unstructured data sources

Timeline

Track all interactions with your customers (contract, phone, email, Web store)

Information sharing

Forward customer information to other departments to further improve the customer experience and foster collaboration between your teams

Analytics dashboard

Analyze the performances of your agents and overall business

activity

Decision support engine

Provide customers with quality recommendations in real-time from multiple data sources

BENEFITS

For call centers and middle/back offices

• Reduction in costs (average call length)
• Improved first-call resolution rate (FCR)
• Happier customer service agents

For points of sale

• Reduction in the average waiting time
• Instant access to information on tablets
• Agents can propose immediate solutions

For middle/back offices

• Easy access to a comprehensive view of the customer
• Improved collaboration with the front office
• Suggested answers to questions

For websites

• Rapid response to customer queries, providing relevant and in-context solutions
• Natural and continuous bounce effect on in-store sales and call center traffic
• Access to richer sources of relevant, up-to-date information

For IT Departments and Company Management

• Multi-channel and multi-source integration
• The non-intrusive solution, independent of back-office systems
• New user experience - Speedy adoption
• Improved customer loyalty and engagement

Discover for yourself how EXALEAD OneCall can help you engage more effectively with your customers and get the most out of under-utilized company data...

• Reveal hidden information
• Make the most of this capital to drive decisions
• Reduce costs
• Increase customer engagement and competitive advantage

Results achieved by an EXALEAD customer: